Miànzi is also why when I buttonhole a factory boss and politely tell him in a very direct manner that the inspected product is not satisfactory and that he must ensure the reworked product meets the drawing specifications, my Chinese colleague will push me aside and request the boss: “If you could just get closer to the drawing numbers, it would be a lot better you know. Miànzi can be blamed when a manufacturer produces a sample/product that is not good enough because they didn’t understand your requirements clearly but held back from asking for clarifications because they were afraid of losing “face”. This word covers a wide-range of situations, but I’ll discuss it in the context of manufacturing. Once we accept that it exists, we can then work with it and get on with our lives.Ĭhina manufacturing: Dealing with “Cha Bu Duo”ĭealing with “Cha Bu Duo” requires westerners to be familiar with another Chinese concept – Miànzi or “face”. It is better to accept it as one of China’s cultural quirks that foreigners sourcing from China must be aware of. There’s even a song called Mr Cha Bu Duo that has 18 million views on YouTube!Īfter years of coming up against this dreaded expression, I have realised that it is futile to allow this deep seated attitude to frustrate you.
They just sent it because, well, it was “Cha Bu Duo”. It’s not that they didn’t know the sample did not meet the mark. The factory had the capability required but they still sent us a sample that was substandard. A few months ago, for instance, we were working with a Chinese manufacturer on a product with high engineering requirements. After all, what sense does it make to be a perfectionist and waste the time and effort necessary to have things absolutely correct all the time?’” It is certain that you have seen him – and you have undoubtedly heard others talk about him… “He would often say, ‘Things only have to be done ‘chabuduo’ to be good. Every province, county, and village has someone named after him. His last name is ‘Cha’ and his first name is ‘Bu-Duo’. Hu wrote: “Do you know who the most famous person in China is? Just mention his name and everybody will recognize it. As far back as 1924, the Chinese philosopher, essayist and diplomat Hu Shih wrote a piece on “Cha Bu Duo” as a way of protesting against the attitude, which he felt was hurting China as a nation. “Cha Bu Duo” is evidently not a recent affliction. Sourcing agent: “The colour of the product doesn’t match the sample.”įactory boss: “Cha Bu Duo. If there is one expression that illustrates this difference in attitude towards quality standards, it is “Cha Bu Duo”, which can be translated as “not far off” or “close enough”. In several forums or blogs on China manufacturing, the difference in the way factories in China and their western clients view the subject of product quality is a hot topic of discussion.Īs China sourcing agents representing western businesses, it is not unusual for us at Sourcing Allies to find that the client’s product doesn’t fall within the acceptable range of specifications outlined in the technical drawings given to the Chinese factory, but the factory genuinely doesn’t think that is a problem.
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